How We Work
Our Commercial Cleaning Process & Approach
Reliable commercial cleaning doesn't happen by accident. Here's how we deliver consistent quality for Portland businesses.
Our Philosophy
Most commercial cleaning companies fail at communication, consistency, or both. They over-promise during sales, under-deliver during service, and disappear when problems arise.
We built RKA Cleaning around a different model: clear expectations, documented processes, and proactive communication. We don't want to be your vendor—we want to be your partner.
"Great cleaning is invisible. You shouldn't have to think about it, it just happens reliably, every time."
How We Onboard New Clients
Initial Walkthrough
We visit your facility in person. We don't provide quotes over the phone based on square footage alone. We need to see your space, understand your priorities, and identify any special requirements.
During the walkthrough, we'll ask about your biggest pain points with cleaning, any areas that need extra attention, and any concerns about chemicals, access, or scheduling.
Custom Cleaning Plan
We create a detailed cleaning plan specific to your facility. This includes:
- Task-by-task checklist for your space
- Frequency recommendations based on traffic and use
- Recommended service schedule (daily, 3x weekly, weekly, etc.)
- Equipment and supplies we'll use
- Estimated time per cleaning
Transparent Proposal
You receive a written proposal with:
- Clear pricing (no hidden fees)
- What's included and what's not
- Service start date and schedule
- Contract terms (we don't lock you in long-term)
- Communication protocols
Team Introduction & Training
Before the first cleaning, we introduce you to your dedicated team. They walk through your facility with us to learn your priorities, ask questions, and understand any special protocols.
We cover access procedures, alarm codes, trash disposal, chemical storage, and any facility-specific requirements.
First 30 Days
The first month is a dialing-in period. We check in frequently to make sure service matches expectations. If adjustments are needed, we make them immediately.
After 30 days, we conduct a formal review: What's working? What needs adjustment? How can we improve?
Quality Assurance System
Checklists & Documentation
Every facility has a customized checklist. Teams check off tasks as completed. We track completion digitally, so you can see what was done and when.
Random Inspections
Our supervisor conducts unannounced facility visits to verify quality. Teams don't know when inspections happen, so standards must be maintained every single time.
Client Feedback Loop
Monthly check-ins (formal or informal) ensure we're meeting expectations. If something changes in your facility or priorities shift, we adjust immediately.
Same-Day Issue Resolution
Notice something missed? Report it before 2pm and we'll return the same day at no charge. No arguing, no excuses—we just fix it.
Communication Systems
Bad communication kills commercial cleaning relationships. We over-communicate to prevent surprises.
Service Confirmations
You receive timestamped arrival and completion confirmations. You always know when we serviced your facility.
Issue Alerts
If our team notices something (low soap in restrooms, burned-out bulbs, leaking pipes), we alert you immediately. We're your eyes in the facility after hours.
Schedule Changes
Need us to skip a cleaning due to a company event? Want to add a one-time deep clean? Just text, email, or call. We respond within hours, not days.
Direct Access
You have direct contact information for the owner (me). No call centers, no ticket systems, no runaround. If something's important, you reach me directly.
Equipment & Supplies
We supply everything needed for cleaning—you don't need to worry about buying or storing supplies.
Professional Equipment
Commercial vacuums, microfiber systems, floor machines, and specialty tools for every surface type.
Proven Chemicals
EPA-registered disinfectants, pH-neutral floor cleaners, and glass cleaners that actually work.
Green Options Available
We offer Green Seal-certified products for eco-conscious businesses without sacrificing effectiveness.
Consumables Management
We can monitor and restock consumables (hand soap, paper towels, toilet paper) as an add-on service.
Safety & Insurance
You're trusting us with keys to your facility. We take that responsibility seriously.
$2 Million General Liability Insurance
Protects your facility against accidental damage. Certificate of Insurance provided on request.
Workers' Compensation Coverage
All employees covered. You're not liable for workplace injuries.
Background Checks
All employees undergo background screening before facility access. Enhanced checks available for sensitive environments.
Bonded
Bonding coverage protects against theft or dishonesty.
Experience Our Approach
See how systematic, professional commercial cleaning should work.