Our Team & Coverage Model
Dedicated Crews. Backup Coverage. Zero Gaps.
Cross-trained staff, structured oversight, and an emergency coverage plan that guarantees your facility is never missed — regardless of what happens.
Kendra Alhawash
Founder
I founded RKA Cleaning in 2020 after witnessing Portland businesses cycle through cleaning companies that couldn't deliver consistent results at scale. The problem wasn't effort — it was the lack of systems, documentation, and operational infrastructure.
I built RKA around documented SOPs, digital accountability, and a crew model that doesn't depend on any single person. Every facility has written procedures. Every cleaning generates a digital report. Every crew has trained backup.
As Operations Director, I personally oversee our QA system, manage client performance reviews, and maintain the coverage infrastructure that guarantees zero missed cleanings. No franchise fees, no corporate overhead — just disciplined operations and direct accountability.
We serve 200+ commercial units across Portland Metro — property managers, medical facilities, multi-tenant buildings, and professional offices that need a vendor they can rely on long-term.
Coverage & Redundancy Model
The biggest silent fear: "What happens if someone calls in sick?" Our infrastructure eliminates that risk entirely.
Cross-Trained Backup Crews
Every facility has a primary crew and a trained backup crew who knows your space, your SOPs, and your access protocols. If your primary crew is unavailable, the backup steps in seamlessly — no quality drop, no missed cleaning.
Emergency Coverage Plan
We maintain a documented emergency coverage protocol for every client. Illness, weather events, vehicle breakdowns — we've planned for it. Your service agreement includes a written guarantee: no missed cleanings, period.
Written Response-Time Guarantee
Service issues get a response within 2 hours during business hours. Emergency requests activate our coverage protocol immediately. It's in your service agreement, not just a marketing claim.
Dedicated Crew Model
Your facility gets a dedicated crew that learns your space, your priorities, and your protocols. They're not rotated across dozens of accounts — they own your facility. Low turnover, high familiarity, consistent quality.
Premium Consistency Without Franchise Overhead
National franchises charge premium rates to cover franchise fees, corporate overhead, and regional management layers. That overhead doesn't improve your cleaning — it just adds cost between you and the team doing the work.
As an independent operator, we invest directly in what matters: crew training, equipment, documented systems, and coverage infrastructure. No franchise royalties, no corporate mandates, no territorial restrictions. Every dollar of overhead goes into operational quality.
The result: franchise-level systems and accountability at a more efficient price point. We're not a "small local cleaner" — we're a systems-driven commercial cleaning operation that delivers enterprise-grade consistency across 200+ facilities — without the franchise overhead.
"We operate with the systems of a national company and the accountability of a local one. That's the advantage."
— Rafat A., Operations Manager
Training & Staff Infrastructure
Our staffing model is built for reliability at scale — documented training, cross-training for redundancy, and compensation structures that keep experienced crews in place long-term.
Documented Onboarding Protocol
Background checks, reference verification, skills assessments, and a structured training program. Every crew member is trained on safety, equipment, chemical handling, and your facility's specific SOPs before their first shift.
Cross-Training Program
Every crew member is trained on multiple facility types and protocols. This enables seamless backup coverage and ensures no single person is a point of failure for your service.
Retention-Focused Compensation
Above-market pay, consistent schedules, and a respectful work environment. Low turnover means your facility gets experienced crews who know your space — not rotating temporary staff.
Industry-Specific Certifications
ISSA, IWCA, and BOMA affiliations. Medical/dental compliance familiarity. OSHA safety training. Our teams are equipped for specialized environments, not just general office spaces.
Work With an Operationally Disciplined Team
Dedicated crews, backup coverage, and documented systems. Schedule a walkthrough to see how we operate.