SOPs per facility
- Written
- Written task by task and area by area at onboarding, then updated quarterly.
Our approach · Systems and SOPs
Documented Processes. Digital Accountability. Structured Oversight.
Every account runs on a written SOP, a report after each visit, a QA checklist and reviews on the calendar. Here is how each one works.
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Zero missed cleanings since 2020
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5.0 on Google
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Month-to-month or a 12-month rate lock
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$1M liability per occurrence, $2M aggregate, bonded
Philosophy
Systems Over Personalities
Many cleaning companies run on one good cleaner. When that person calls in sick or quits, the standard leaves with them.
We wrote the standard down instead. Each facility has its own SOP and each visit ends with a report, so quality stops depending on who is on shift.
Onboarding
How We Onboard New Clients
Walkthrough to first clean takes about two weeks. The first formal review is at day 30.
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Day 0
Initial Walkthrough
We see the space in person, with no phone quotes off square footage, and ask what went wrong with the last cleaner.
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Week 1
Custom Cleaning Plan
A task-by-task checklist for your space, frequencies set by traffic and use.
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Week 1
Transparent Proposal
One monthly price in writing, what is and isn't included, the start date and the terms.
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Week 2
Team Introduction & Training
Your crew walks the building with us: access, alarm codes, trash and chemical storage. First clean around day 14.
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Day 30
First 30 Days
Frequent check-ins, then a formal review at day 30 to fix what isn't working.
Quality
Quality Assurance & Accountability System
Every visit leaves a record, and we check our own work before you have to.
Inspection reports
- Delivered
- A timestamped digital report after every service: what was done, when, and anything the crew noticed.
QA checklists
- Every clean
- A completion checklist on every clean, plus unannounced spot checks with photos by our operations director.
Scheduled reviews
- Calendar
- Formal reviews at 30, 60 and 90 days, then quarterly, built on your service data.
Before and after photos
- Every visit
- Timestamped photos on every visit, before and after, kept for your property files.
Written guarantee
- Response
- Report a miss and we respond the same day or next business day.
- Re-clean
- The re-clean is free.
One visit, start to finish
- Building
- Multi-tenant office, third-floor suite
- Crew lead
- Same lead as last visit
- Arrived
- 6:42 PM
- Departed
- 9:15 PM
Checklist
- Trash out, liners replaced
- Restrooms cleaned and restocked
- Touchpoints and break room disinfected
- Traffic lanes vacuumed, entry glass cleaned
- Photos
- 12, before and after
- Note
- Paper towels down to one case. Reorder by Thursday.
Report a miss to (971) 600-0752. We respond the same day or next business day, and the re-clean is free.
Communication
Structured Communication Protocol
Every client gets the same reporting, whether they ask for it or not.
Service confirmation
- Records
- Arrival and departure times for every clean
- Access
- A log you can pull any time
Condition alert
- Reports
- Low supplies, maintenance problems and safety hazards
- Attached
- A photo
Response window
- Questions and schedule changes
- Answered the same day or next business day
- Operations
- Call or text (971) 600-0752
Equipment
Equipment & Supplies
We bring everything. You don't buy or store cleaning supplies.
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Equipment
Commercial vacuums, microfiber systems and floor machines.
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Chemicals
EPA-registered disinfectants, pH-neutral floor and glass cleaners.
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Green options
Green Seal-certified products on request.
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Consumables
Soap, paper towels and toilet paper tracked and restocked, as an add-on.
What gets cleaned where
Pick a room to see what the crew does there and how often.
| Task | How often |
|---|---|
| Trash and recycling out, liners replaced | Every visit |
| Door handles, switches and elevator buttons disinfected | Every visit |
| Traffic lanes vacuumed, entry glass cleaned | Every visit |
| Entry carpet hot-water extracted | Quarterly |
| VCT buffed | Quarterly or more |
| VCT stripped and refinished | Yearly, in September |
| Task | How often |
|---|---|
| Trash and recycling emptied and relined, including under desks | Every visit |
| High-traffic lanes vacuumed, carpet spot-cleaned | Every visit |
| Door handles and light switches sanitized | Every visit |
| Window sills and monitor tops dusted | Every visit |
| Interior windows and glass partitions | Quarterly or twice a year |
| Carpet extraction | Every six months |
| Task | How often |
|---|---|
| Trash out, liners replaced | Every visit |
| Door handles and switches disinfected | Every visit |
| Carpet vacuumed | Every visit |
| Room reset between meetings | With day porter hours |
| Interior glass and partitions | Quarterly or twice a year |
| Task | How often |
|---|---|
| Counters, sinks and appliances wiped down | Every visit |
| Touch points disinfected | Every visit |
| Trash and recycling out, liners replaced | Every visit |
| Hard floors wet-mopped | Every visit |
| Lunch-rush tidy | With day porter hours |
| Appliances deep cleaned | Once or twice a year |
| Task | How often |
|---|---|
| Toilets, sinks and mirrors detail-cleaned | Every visit |
| Floors scrubbed by hand around each toilet | Every visit |
| Soap and paper restocked | Every visit |
| Trash out, liners replaced | Every visit |
| Restroom checks | Every 1–2 hours with a day porter |
| Grout deep cleaned | Once or twice a year |
| Task | How often |
|---|---|
| Carpet vacuumed, hard floors wet-mopped | Every visit |
| Door handles and switches disinfected | Every visit |
| Main-hall carpet extracted | Quarterly |
| Vents, light fixtures and door-frame spots | Once or twice a year |
Your scope lists every task by room and frequency.
Safety
Safety & Insurance
You're trusting us with the keys to your building.
Everyone passes a background check and SSN verification before facility access, with enhanced checks for sensitive sites. Staff are W-2 employees and vetted 1099 subcontractors.
Certificate of Insurance
- General liability
- $1M per occurrence / $2M aggregate
- Bond
- Bonded
- Additional insured
- At onboarding
- Issued
- At onboarding
Insured · Bonded
Next step
See Our Systems in Action
Book a walkthrough and we'll bring a real SOP and a sample inspection report for you to read.